Zemax Support Center

Zemax is the best supported optical and illumination design software. Take advantage of the resources available from the Zemax development team and user community.

Downloads

• Zemax Download Center

Get Support

• Zemax Support Plans
• Reasons to Renew Zemax Support

Installation and Upgrade

Zemax now uses components of the .NET framework. Users should run the RZ Prerequisites program prior to installation to ensure that all needed Windows components are installed.

• How to Install Zemax for the First Time
• Upgrading Versions Prior to October 2009
• How Install the Network Licensed, Multi-user Version
• Zemax has Stopped Working
• How to Run Zemax on an Intel-based Apple Mac Computer
• How to Upgrade SE key to EE

Frequently Asked Questions

• What Computer Should I Buy to Run Zemax?
  How to choose a workstation for running Zemax.
• How Do I Create Presentation Quality Graphics and Animations?
  Various methods for creating, annotating, exporting, and animating quality graphics for presentations and reports.
• Can CodeV Files be Converted to Zemax Format?
  Using Seq2zmx utility convert Code™ files into Zemax format.
• Can I Run Zemax Under Remote Desktop?
  A black USB key or a network key will run under Remote Desktop without problem.
• More FAQs

"How-To" Topics

• Sequential Ray Tracing
• Non-Sequential ray Tracing
• Illumination
• Optimization
• Programming Zemax
• Articles by Zemax Users

Support Resources

• Knowledge Base
• User Forum
• Training Courses

Accessing Technical Support

It is vastly easier to resolve a technical problem with a good sample file that demonstrates it. Of course, many customers are concerned about the confidentiality of their designs. Radiant Zemax does not undertake any product development contract work. Therefore, if you have a technical question, you can be sure that you are not explaining your work to someone who may be working for a competitor, or bidding against you for the same job!

If you are still uncomfortable about sharing your design file, try simplifying it to the bare essentials necessary to show the problem. Or, use one of the >100 sample files supplied with Zemax.

Please follow these steps:

1. Make sure you are running the current version. If you are eligible for technical support you are eligible to run the current version.
2. Make sure you can reproduce your problem with the current version: it contains fixes for all known bugs.
3. or call +1 (425) 822-1295
   Please be prepared to provide thee following information:
   • Your name, organization, email address and phone number in case we need to talk directly with you .
   • The serial number of your Zemax key (run Help...About in Zemax to get this)
   • A clear description of your problem. If possible, include a sample file that demonstrates the issue.

You will get a response within a maximum of one working day, and frequently a lot sooner.