Zemax Support Center
Zemax is the best supported optical and illumination design software. Take advantage of the resources available from the Zemax development team and user community.
Accessing Technical Support
It is vastly easier to resolve a technical problem with a good sample file that demonstrates it. Of course, many customers are concerned about the confidentiality of their designs. Radiant Zemax does not undertake any product development contract work. Therefore, if you have a technical question, you can be sure that you are not explaining your work to someone who may be working for a competitor, or bidding against you for the same job!
If you are still uncomfortable about sharing your design file, try simplifying it to the bare essentials necessary to show the problem. Or, use one of the >100 sample files supplied with Zemax.
Please follow these steps:
Make sure you are running the current version. If you are eligible for technical support you are eligible to run the current version.
Make sure you can reproduce your problem with the current version: it contains fixes for all known bugs.
or call +1 (425) 298-2146
Please be prepared to provide thee following information:
Your name, organization, email address and phone number in case we need to talk directly with you .
The serial number of your Zemax key (run Help...About in Zemax to get this)
A clear description of your problem. If possible, include a sample file that demonstrates the issue.
You will get a response within a maximum of one working day, and frequently a lot sooner.
Installation and Upgrade
Zemax now uses components of the .NET framework. Users should run the RZ Prerequisites program prior to installation to ensure that all needed Windows components are installed.
Frequently Asked Questions